Technical questions or difficulties?

We will be there to assist you!

Support Tips

In 2010, we have established the rubric "Support Tips" in our newsletter to deal clearly with the most frequently asked questions and to furnish you with all relevant information. Maybe your question is already there!

A list of previously in our community published support tips can be found on the right hand side. 

Here you can subscribe to our newsletter.

Documentation

In our community's download area  - and, therefore, available 24/7 - you can find further technical documentation, such as operating instructions and release notes, and, of course, a whole host of other useful information on using our software.
To access this documentation, please log onto our TE SYSTEMS community using your user data.

E-mail support

Please address all technical questions to support(-at-)te-systems.de. Please give a detailed description of your question or problem in the e-mail. Should you have a problem concerning XCAPI, please include an XCAPI trace of the situation.

Support Hotline +49 5363 8195-0

On the hotline, your questions will be answered directly by the TE-SYSTEMS support team. Please note the hotline business hours: Monday to Thursday from 9 a.m. - 12 p.m. and from 1 p.m. - 6 p.m., Fridays from 9 a.m. - 12 p.m. Simply interrupt our "telephone voice" and ask for >>support

Remote Support

Should it be necessary, we can also offer you direct remote support. Simply run the following file, request remote support and give our support assistant the session ID.

Trainings

As many customers prefer to be introduced to the functions and possibilities of our products quickly and efficiently, TE-SYSTEMS offers training courses specifically designed to meet their needs. In the company's seminar room, specially created for this purpose, the beginners and the more advanced can both learn many useful tips that will benefit their projects.