Unifed  communications  via  VoIP  probably  offer  the  greatest  potential  to  make corporate communication in the information age more speedy, purposeful and clearly structured and, therefore, also more cost-effective.

Landline or mobile phone calls, e-mail, voicemail or  instant messaging, faxes or conference calls, and process applications - everything is handled via  the  same user  interface. On  the one hand, this makes it possible, to consistently anage all documents  relating  to a particular matter and, on the other hand, to use the same database for all applications.

With Unifed Communications, the company can work faster and cost-effciently while being more customer-friendly at the same time.

Changing to IP technology normally requires extensive and therefore costly modification of existing applications. Not so with XCAPI, which offers the possibility of what is known as "soft migration":

In order to utilise the functions of conventional ISDN adapters, many applications use CAPI 2.0 for professional telecommunications. Thus, CAPI 2.0 represents a standard for the interfacing between applications and hardware, but has generally been restricted to ISDN so far. XCAPI also makes a CAPI interface available, but does not require ISDN hardware. Instead, it implements a Voice over IP protocol stack compatible with H.323 and SIP. Thereby, XCAPI enables fast and simple migration from ISDN to VoIP ensuring excellent quality without requiring any modification (to be made) to the existing application base.

XCAPI allows you to use your existing CAPI 2.0-compatible application in the area of Unified Messaging (UMS), Automatic Call Distribution (ACD) or Interactive Voice Response (IVR) via Voice over IP. This will enable you to employ your telephone and fax functions without conventional hardware such as modems or ISDN cards.